Store Policies
Shipping Policy
# AllStar Living — Shipping Policy **Last Updated: October 28, 2026** Thank you for shopping with AllStar Living! We are committed to getting your order to you as quickly and smoothly as possible. ### Order Processing Orders are typically processed within **1–3 business days**, excluding weekends and holidays. Processing times may be longer during holidays, promotional events, or periods of high order volume. ### Shipping Times Standard shipping within the United States is estimated at **3–7 business days after processing**. Delivery times are estimates and are not guaranteed. Actual delivery may vary based on destination, carrier operations, and unforeseen circumstances. ### Shipping Costs Shipping costs are calculated and displayed at checkout before payment is completed. ### Order Tracking Once your order ships, you will receive a shipping confirmation email with tracking information at the email address provided during checkout. Tracking updates may take time to appear after the carrier receives your package. ### Incorrect Shipping Information Please ensure your shipping address is accurate before completing your purchase. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped. ### Delayed, Lost, or Damaged Packages If your order is delayed, lost, or arrives damaged, please contact AllStar Living so we can investigate and assist with the appropriate resolution. Any responsibility for delivery issues will be handled in accordance with applicable consumer protection laws. ### Contact Us For shipping questions, please contact AllStar Living through the contact information provided on our website.
Return Policy
# AllStar Living — Return & Refund Policy **Last Updated: October 28, 2026** At AllStar Living, we want you to feel confident and satisfied with every purchase. ### 14-Day Return Window We accept eligible returns requested within **14 calendar days of delivery**. To qualify for a voluntary return, merchandise must be: - Unworn, unwashed, and unused - In its original condition - Returned with original tags and packaging, where applicable - Accompanied by proof of purchase ### How to Request a Return Contact AllStar Living through the customer support information on our website within 14 calendar days of receiving your order. Please provide your order number and reason for requesting the return. Our team will review your request and provide return instructions. Do not send merchandise back without receiving return instructions. ### Return Shipping For eligible change-of-mind returns, customers are responsible for return shipping costs unless AllStar Living agrees otherwise. If an item arrives damaged, defective, or incorrect, contact us promptly. We will provide an appropriate resolution, including return shipping arrangements where required by law. ### Refunds Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method, subject to applicable law. Refunds are generally initiated within **5–10 business days after approval**. Your financial institution may require additional time to post the credit. ### Non-Returnable Items The following items are generally excluded from voluntary change-of-mind returns: - Gift cards - Items clearly marked Final Sale before purchase - Merchandise that has been worn, washed, damaged through misuse, or otherwise fails to meet the return conditions These exclusions do not limit any rights customers may have under applicable law for defective, damaged, misdescribed, or incorrect merchandise. ### Exchanges Exchanges are subject to product availability. If you would like a different size or color, contact our team to discuss available options. ### Local Purchases Eligible in-person purchases are subject to the same 14-day voluntary return window, beginning on the purchase date. Proof of purchase is required. Refunds for local purchases will be handled according to the original payment method and applicable law. ### Consumer Rights Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be waived. ### Contact Us For return or refund assistance, contact AllStar Living using the customer support information provided on our website.
Privacy Policy
# AllStar Living — Privacy Policy **Last Updated: October 28, 2026** AllStar Living values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase our products, or communicate with us. ### Information We Collect Depending on how you interact with our store, we may collect: - Name, email address, phone number, and shipping or billing address - Order history, purchased products, and transaction details - Payment status and payment-related identifiers provided by our payment processor - Customer support messages and communications - Device information, browser information, IP address, and website usage information - Cookie and analytics information, where applicable - Reviews or other content you voluntarily submit ### How We Use Your Information We use personal information as reasonably necessary to: - Process payments and fulfill orders - Arrange shipping and delivery - Send order confirmations, receipts, and tracking updates - Respond to customer questions - Process eligible returns and refunds - Maintain website functionality and security - Prevent fraud and unauthorized activity - Maintain business and financial records - Improve our products and customer experience - Send promotional communications where permitted by law and applicable preferences ### Payment Processing Payments may be processed through third-party payment providers, including Stripe. Payment information is handled according to the applicable payment provider's security practices and privacy policy. AllStar Living does not need to receive or store complete payment card details when customers use properly configured third-party hosted payment processing. ### How Information Is Shared We may disclose information to service providers and business partners as necessary to operate our store, including: - Payment processors - Shipping and delivery providers - Website hosting and technology providers - Transactional email providers - Analytics and security providers, where used - Professional advisers and authorities where legally required These disclosures are limited to appropriate business and legal purposes. ### Cookies and Analytics Our website may use cookies and similar technologies to support essential shopping functions, remember preferences, measure website performance, and provide other features. Where required by law, we will provide applicable consent and preference controls. ### Data Retention We retain personal information for as long as reasonably necessary for order fulfillment, customer service, legal compliance, financial recordkeeping, security, and other legitimate business purposes. Retention periods may vary based on the type of information and applicable requirements. ### Your Privacy Choices and Rights Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices. You may contact AllStar Living through our website to submit a privacy request. We may need to verify your identity before fulfilling certain requests. ### Marketing Communications If we send promotional emails, we will provide an appropriate method to unsubscribe where required by law. Transactional communications concerning purchases, payments, and shipping are separate from promotional marketing. ### Children's Privacy Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps in accordance with applicable law. ### Data Security We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. However, no online system or transmission method can be guaranteed completely secure. ### Third-Party Services Our website may contain links to third-party services. Their privacy practices are governed by their own policies. ### Changes to This Policy We may update this Privacy Policy periodically. Changes will be reflected by the updated date posted on this page. ### Contact Us For questions about this Privacy Policy or requests concerning personal information, contact AllStar Living using the contact information published on our website.